ex333 Privacy Policy
Your privacy matters to ex333. This policy explains exactly what personal data we collect, why we collect it, how it is protected, and the rights you hold as a registered player on our platform.
1. Introduction
This Privacy Policy ("Policy") describes how ex333 ("we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("you", "your") of the ex333 online gaming platform located at https://ex333.ws. By registering an account with ex333 or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy applies to all personal data collected through the ex333 website, mobile platform, customer support channels, and any associated promotional communications. It does not apply to third-party websites or services linked from our platform — those services operate under their own privacy policies and ex333 bears no responsibility for their data practices.
Information We Collect
ex333 collects personal data through three primary channels: information you provide directly, information generated automatically through your use of the platform, and information obtained from trusted third-party verification services. The specific categories of data collected are detailed below.
Registration and Account Data
- Full legal name, date of birth, and nationality as provided at registration.
- Contact details including mobile phone number and email address (where provided).
- Government-issued identification documents submitted during KYC verification (e.g., National ID card, passport).
- Payment method details, including registered bKash, Nagad, or Rocket account numbers used for deposits and withdrawals.
Usage and Technical Data
- IP address, device type, operating system, browser type, and unique device identifiers collected automatically when you access the platform.
- Session data, including login timestamps, session duration, pages visited, games played, and betting activity logs.
- Geolocation data at the country or city level derived from IP address, used for fraud prevention and jurisdiction compliance.
Third-Party Verification Data
- Identity verification results returned by our KYC service provider, confirming age, name match, and document authenticity.
- Transaction verification data from payment processors such as bKash, Nagad, and Rocket confirming deposit and withdrawal completions.
- Fraud screening data generated by third-party risk assessment services, used to detect suspicious account activity or financial crime patterns.
How We Use Your Information
ex333 processes personal data only for specified, lawful purposes. We do not use your data for any purpose incompatible with the reasons for which it was originally collected. The primary purposes for which ex333 uses personal data are as follows:
- Account creation, maintenance, and authentication: to register your account, verify your identity at login, and maintain the integrity of your account profile.
- Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and supported bank transfer methods in BDT.
- KYC compliance and anti-money laundering: to verify player ages, confirm identity documents, and satisfy regulatory obligations related to financial crime prevention.
- Fraud detection and security: to monitor account activity for suspicious patterns, prevent unauthorised access, and protect the financial integrity of the platform.
- Customer support: to respond to support tickets, investigate complaints, and resolve account or payment issues raised by registered players.
- Platform improvement and personalisation: to analyse aggregated usage patterns (never individual profiles) to improve game selection, interface design, and platform performance for Bangladesh market players.
Legal Basis for Processing
ex333 processes personal data on the following legal bases:
- Contractual necessity: processing required to register your account, process transactions, and deliver the gaming services you have requested.
- Legal obligation: processing necessary to comply with applicable laws on anti-money laundering, counter-terrorism financing, and identity verification obligations.
- Legitimate interests: fraud detection, platform security monitoring, and aggregated analytics used to improve services — pursued in a manner that does not override your fundamental privacy rights.
- Consent: direct marketing communications sent only where you have provided affirmative opt-in consent and have not subsequently withdrawn it.
Sharing Your Information
ex333 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following limited, necessary circumstances:
- Payment processors (bKash, Nagad, Rocket, supported bank partners): limited to the transaction data strictly necessary to process your deposit or withdrawal instruction.
- KYC and identity verification providers: name, date of birth, and document images shared exclusively to fulfil identity verification and age-check obligations.
- Game content providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi): session tokens and anonymised player identifiers passed for game delivery — no personally identifiable information is transmitted to game providers beyond what is required for session management.
- Law enforcement and regulatory authorities: where disclosure is required by applicable law, court order, or to protect the rights, property, or safety of ex333, its players, or the public.
Cookies and Tracking Technologies
ex333 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised analytics about how players use the site. The categories of cookies we use are:
- Strictly necessary cookies: required for core platform functions such as user authentication, session management, and fraud prevention. These cannot be disabled without breaking core site functionality.
- Analytics cookies: anonymised data about page visits, session lengths, and game preferences, used in aggregate form only to improve platform performance. No personally identifiable information is associated with analytics cookie data.
- Preference cookies: store your platform settings such as language preference and display options to provide a more consistent experience across sessions.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some platform features. ex333 does not use third-party advertising networks or cross-site tracking cookies.
Data Retention
ex333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are: active account data is retained for the duration of the account relationship; KYC documents and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations; anonymised analytics data may be retained indefinitely as it contains no personally identifiable information.
When data is no longer required, ex333 applies secure deletion or anonymisation procedures to ensure it cannot be reconstructed or attributed to any individual. Players may request early deletion of non-legally-required personal data by submitting a written request to [email protected], subject to verification of account ownership.
Data Security
ex333 implements a layered security architecture to protect personal and financial data against unauthorised access, accidental loss, and malicious attack. Our security measures include:
- SSL/TLS encryption for all data in transit between your device and the ex333 platform, ensuring that your account credentials, payment details, and personal information cannot be intercepted during transmission.
- Encrypted storage of sensitive data at rest, including KYC documents and payment account identifiers, using industry-standard encryption algorithms.
- Strict access controls limiting internal staff access to personal data on a need-to-know basis, with all access events logged and auditable.
- Regular security assessments and vulnerability testing of the ex333 platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
Your Rights
As a registered player on the ex333 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and include your registered phone number for identity verification.
- Right of access: request a copy of the personal data ex333 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you. Where technically feasible, we will update the data within 5 business days of receiving a verified request.
- Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its retention. Note that certain data (e.g., KYC records, transaction logs) must be retained for legal compliance periods and cannot be deleted on request.
- Right to data portability: receive a copy of your personal data in a structured, commonly used, machine-readable format, and request that it be transmitted to another data controller where technically feasible.
- Right to restriction of processing: request that ex333 restrict processing of your personal data in certain circumstances, such as while a rectification request is being resolved or while you contest the legal basis for processing.
- Right to object: object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately.
ex333 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 60 days — in which case we will inform you of the extension and the reasons for it within the initial 30-day period.
Third-Party Services
The ex333 platform integrates third-party services including payment processors, game content providers, and analytics tools. These third parties operate as data processors under contracts with ex333 and are not permitted to use the data we share with them for any purpose other than the specific service they are providing to ex333. All third-party processors are subject to binding data protection agreements that require them to maintain security standards commensurate with the sensitivity of the data they handle.
The ex333 platform may contain links to informational resources or third-party content. ex333 is not responsible for the privacy practices or data handling of any external website or service. We recommend reviewing the privacy policy of any third-party service you engage with independently of ex333.
Children's Privacy
ex333 is an adult gaming platform intended exclusively for users aged 21 and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that personal data of an underage individual has been collected, we will take immediate steps to delete that data, void any associated account activity, and prevent further access by that individual.
Changes to This Policy
ex333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they affect your rights or our core data processing activities in a significant way — we will provide advance notice to registered players via SMS or email at least 7 days before the updated Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the ex333 platform following the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree with any material change to this Policy, you may close your account by contacting support.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ex333 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
We aim to respond to all privacy-related enquiries within 2 business days during Bangladesh Standard Time (BST, UTC+6) operating hours. For data rights requests, the formal 30-day response window applies as described in Section 8 above.
Questions About Your Privacy?
Check our FAQ for quick answers, or review our Terms & Conditions to understand the full scope of your rights and obligations on ex333.
Read Our FAQ Terms & Conditions